Product safety at Peloton
At Peloton, we place the Member experience at the core of everything we do, and product safety is a top priority.
What we're doing as a company
Peloton has a dedicated team of product safety professionals to drive processes and help ensure all our products, parts and services undergo safety reviews. From product design to manufacturing, and from delivery to the entire Member experience - our team continuously evaluates the safety of our products with the aim of providing the best fitness experience for our community.
In addition to investing in research and development to continually improve the safety of our own products - as a leader in connected fitness - we work closely with product safety organizations and government regulators to enhance consumer safety. We will continue to use our global platform to deliver important safety information to our Members through our manuals, technology, and our instructors, reinforcing our commitment to placing our Members first.
The Peloton Tread: Thoughtfully designed with safety in mind
Safety key
Clip it on while running and know that the Peloton Tread will come to a quick stop if detached. Avoid unintended use by removing the safety key after your workout and storing it out of reach of children.
Intuitive Knobs
Stay in control of your run with intuitive knobs at your side that allow you to seamlessly add or reduce speed & incline -- focusing on your workout, not your settings.
Stop Button
Simply press the red stop button at your fingertips when running or walking on the belt to bring it to a stop.
Instructors
Keep safety top of mind with guidance from our instructors before and after your instructor-led class.
Additional security with Tread Lock
Protect your Peloton Tread from unauthorized access with a unique Tread Lock passcode. It provides you peace of mind every time your Tread is not in use.
Safety Guidance for Tread and Tread+
Keep children under the age of 16, pets and objects away from the Tread at all times. Users must not be under 48kg or over 136kg. Keep the area around the Tread clear of furniture, exercise equipment or other objects, and abide by clearance requirements listed in your product manual at all times. Never put anything under the Tread or reach under the Tread while it is powered on. Remove the Safety Key and store it in a separate location when the Tread is not in use and keep it out of the reach of children. Always switch power off, unplug the Tread and remove the Safety Key before cleaning and when the Tread is not in use.
Peloton Bike and Bike+ safety recommendations
The resistance knob on the Bike and Bike+ can be used as an emergency brake during use. To stop immediately, push down on the resistance knob. The Bike should not be used by persons exceeding 297lbs. To prevent injury, always adjust the seat and handlebars to your personal requirements. Here’s how to adjust your bike settings. Keep children under the age of 14 and pets away from the Bike and Bike+ at all times. Children over the age of 14 must be given supervision or instruction before using the Bike and Bike+. Always unplug the Bike immediately after use and before cleaning or performing maintenance.
Additional resources
For more information, visit:
Peloton Support Site
Getting Started with your Tread
Getting Started with your Bike/Bike+
Where Members keep their Bikes
Product Manuals
Do's and Dont’s for using your Tread
Where to Keep your Tread
Product Recall Information
**Refer to your Product Safety Manuals if you have any questions.