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Accessibility at Peloton

Our Commitment

Peloton is committed to providing the best, most immersive, and accessible experience for our Members. Everyone has different fitness abilities and ambitions, and we strive to provide a variety of classes and content that allows all our Members to reach their personal goals. Our core values are putting our Members first and empowering people to be the best version of themselves, and we want that to be inclusive of the abilities of all our Members.

Our Mission and Action

We are committed to modifying and updating our platforms and content to ensure that our Members have an accessible and user-friendly experience.

For our web content, we are currently using internationally recognized standards, the W3C Web Content Accessibility Guidelines (WCAG) 2.1 Level A+AA, as the guide to rebuild onepeloton.com. We are committed to regularly reviewing and updating our site to make onepeloton.com accessible for Members and potential members with disabilities.

For the Peloton Bike and Bike+, Peloton Tread, Peloton Guide, Peloton Row, and Peloton App, we are committed to the research and development of new features that enhance the accessibility of these platforms. We engage in user research with members of our community with disabilities, in order to be thoughtful about introducing accessibility features in a way that provides an intuitive, seamless, and comprehensive experience to allow our community to connect, bond, inspire, and grow stronger together.

You can find some of our most recent updates for our websites, Bike, Tread, Guide, Row and App below:

  • Subtitles are available for all on-demand classes as well as live classes in English.

  • TalkBack screen reader available for the Peloton Bike, Bike+, Tread, and Row for Members who are blind or have low vision.

We’re Here to Listen

If you have any questions or concerns with the accessibility of our website, apps or products, or if you have feedback or ideas about improving the usability or accessibility of Peloton, please contact us using the information below.

Email Us: accessibility@onepeloton.com